Refund policy

Here’s a version that gives CalNevAri Tack solid protection, especially for custom and made-to-order items, without sounding hostile to customers.

CalNevAri Tack Refund & Return Policy

We want you to love your CalNevAri Tack purchase! Because many of our products are handmade, made-to-order, or produced in limited quantities, please review the following policy before placing your order.

Returns & Exchanges

Returns may be accepted within 14 days of delivery on eligible, unused merchandise.

To qualify for a return:

  • Items must be unused, unworn, unwashed, and in original condition.

  • Items must be free of dirt, horse hair, odors, stains, damage, or signs of use.

  • All original packaging and tags, when applicable, must be included.

  • You must contact CalNevAri Tack before returning an item.

Items returned without prior approval may not be accepted.

Custom & Made-to-Order Items

Custom, personalized, altered, and made-to-order products are FINAL SALE and are not eligible for returns, exchanges, or refunds.

This includes, but is not limited to:

  • Custom colors or patterns

  • Custom sizing

  • Personalized items

  • Special-order hardware

  • Custom tack sets

  • Products made specifically at the customer's request

Please carefully review sizing, colors, patterns, hardware selections, and customization details before placing your order.

Sale & Clearance Items

Clearance, discontinued, final-sale, and deeply discounted merchandise is FINAL SALE unless the product arrives defective or we made an error with your order.

Shipping Charges

Original shipping charges are non-refundable.

Customers are responsible for return shipping costs unless the return is the result of an error by CalNevAri Tack or the item arrived defective.

We strongly recommend using a tracked shipping method for returns. CalNevAri Tack is not responsible for return packages that are lost or damaged in transit.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

  • Your order number

  • A description of the issue

  • Clear photos of the product

  • Photos of the packaging if the shipment arrived damaged

If we determine that the item is defective or that an error was made on our end, we may provide a replacement, repair, store credit, or refund depending on the circumstances.

Normal wear and tear, misuse, improper adjustment, chewing, scratching, accidents, improper storage, or damage caused by an animal are not considered manufacturing defects.

Tack Fit & Sizing

It is the customer's responsibility to select the appropriate size and properly fit and adjust tack before use.

Because horses and other animals vary significantly in shape and size, CalNevAri Tack cannot guarantee that a standard-size item will fit every animal.

If you are unsure about sizing, please contact us before ordering.

Pattern & Color Variations

Colors may appear slightly different depending on your phone, computer, tablet, screen settings, lighting, and photography.

Pattern placement may also vary from item to item depending on where printed material is cut during production.

These normal variations are not considered defects and do not qualify an item for a refund.

Safety

Customers are responsible for inspecting tack before every use.

Do not use any item that shows signs of excessive wear, damaged stitching, weakened webbing, broken hardware, or other damage.

CalNevAri Tack is not responsible for damage or injury resulting from improper use, improper fitting, failure to inspect equipment, modification of the product, or continued use of damaged equipment.

Refund Processing

Once an approved return is received and inspected, eligible refunds will be issued to the original payment method.

Refunds apply to the approved merchandise amount only. Original shipping charges are not refundable unless the return resulted from an error by CalNevAri Tack.

Please allow your bank or payment provider additional time to process the refund after it has been issued.

Order Cancellations

Because we may begin cutting materials or producing your order shortly after purchase, cancellation requests should be submitted as soon as possible.

Once production has begun on a custom or made-to-order item, the order cannot be canceled or refunded.

Contact Us

Questions about a return, exchange, damaged item, sizing issue, or order should be sent to CalNevAri Tack before returning merchandise.

By placing an order with CalNevAri Tack, you acknowledge and agree to this Refund & Return Policy.