Shipping policy

CalNevAri Tack Shipping Policy

Last Updated: August 22, 2026

Thank you for shopping with CalNevAri Tack! Many of our products are handmade or made to order, so please review our production and shipping information before placing your order.

Production Time

Please allow 7–10 days for production before your order ships.

This production timeframe applies to most CalNevAri Tack products and begins after your order has been successfully placed and payment has been received.

Please remember that production time and shipping time are separate. The 7–10 day production period does not include the time your package spends in transit after it leaves us.

Custom, personalized, specialty, or unusually large orders may require additional production time. If a significant delay is expected, we will make reasonable efforts to contact you.

Shipping Time

Once your order is completed, it will be packaged and transferred to the shipping carrier.

Transit times vary depending on:

  • Your location

  • Shipping method selected

  • Carrier processing times

  • Weather

  • Holidays

  • Service interruptions or other carrier delays

Estimated delivery dates provided by a shipping carrier are estimates and are not guaranteed by CalNevAri Tack.

Tracking Information

When tracking is available, tracking information will be provided after your order has shipped.

Please allow time for the carrier to scan and update your package after the shipping label has been created.

A shipping notification does not necessarily mean the carrier has immediately scanned the package into its system.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please double-check your shipping information before completing checkout.

CalNevAri Tack is not responsible for packages delayed, returned, or delivered incorrectly because of an inaccurate or incomplete address supplied by the customer.

If an order is returned to us because of an incorrect address, unsuccessful delivery, or refusal of the package, the customer may be responsible for additional shipping charges before the order can be resent.

Address Changes

If you need to change your shipping address, contact us as soon as possible.

We cannot guarantee that an address can be changed once an order has entered production, been packaged, or received a shipping label.

Once a package has been transferred to the shipping carrier, we may be unable to change its destination.

Carrier Delays

Once a package has been accepted by the shipping carrier, transit and delivery are largely outside the control of CalNevAri Tack.

CalNevAri Tack is not responsible for shipping delays caused by circumstances outside our reasonable control, including:

  • Severe weather

  • Natural disasters

  • Holiday shipping volume

  • Carrier staffing or operational delays

  • Transportation interruptions

  • Incorrect delivery information

  • Regional service disruptions

We will assist customers when reasonably possible, but we cannot guarantee carrier delivery dates.

Lost Packages

If tracking appears to have stopped updating or your package appears to be lost in transit, please contact us so we can help determine the appropriate next steps.

Depending on the shipping carrier and circumstances, a carrier investigation or claim may need to be completed before a replacement or other resolution can be considered.

Packages Marked Delivered

If tracking shows that your package was delivered but you cannot locate it, please:

  1. Check around your property, porch, mailbox, garage, gates, and other common delivery locations.

  2. Ask household members or neighbors whether they accepted the package.

  3. Allow up to 24–48 hours, as some carriers occasionally mark packages delivered before final delivery.

  4. Contact the shipping carrier for additional delivery information.

CalNevAri Tack is not responsible for theft or loss occurring after a carrier has confirmed delivery to the address provided with the order.

Damaged Packages

If your order arrives damaged, please contact CalNevAri Tack within 7 days of delivery.

Please keep the original packaging and provide clear photos of:

  • The damaged product

  • The shipping box or mailer

  • Any visible damage to the packaging

  • The shipping label when requested

These photos may be necessary to complete a shipping claim.

Multiple-Item Orders

When an order contains multiple handmade or made-to-order products, the entire order may ship together once all items have been completed.

This means the item requiring the longest production time may determine when the complete order ships.

Custom & Made-to-Order Products

Custom and made-to-order items are created specifically for your order.

Please allow the full 7–10 day production period before expecting a shipping notification unless otherwise stated in the product listing.

Additional time may be required for highly customized orders, specialty materials, or large quantities.

Rush Orders

Rush production is not guaranteed.

If you need an item by a particular date, please contact CalNevAri Tack before placing your order to determine whether the requested timeline may be possible.

Placing an order and adding a requested delivery date in the order notes does not guarantee delivery by that date.

Delivery Deadlines

Please order early when purchasing tack for:

  • Shows

  • Competitions

  • Rodeos

  • Trips

  • Events

  • Holidays

  • Gifts

  • Other date-specific occasions

CalNevAri Tack cannot guarantee delivery by a specific event or deadline unless that arrangement has been expressly confirmed before the order is placed.

Refunds Due to Shipping Delays

Carrier delays do not automatically qualify an order for cancellation or refund, particularly when the order is custom or made to order.

Refunds, returns, and cancellations remain subject to the CalNevAri Tack Refund & Return Policy.

Questions

If you have questions about production, shipping, tracking, or an existing order, please contact CalNevAri Tack through the contact information provided on our website.

By placing an order with CalNevAri Tack, you acknowledge and agree to this Shipping Policy, including our standard 7–10 day production timeframe prior to shipment.